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                Free Trial and Community Edition users support


Support to Free trial or Community edition versions (non-customer) are provided on the Tech Community Forums.
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Visit our Docs and Learning page where you can find Documentation, tutorials (written and video), Knowledge base articles, Learning courses and more.

If you are a licensed customer check also New Software AG Incident Management Portal - Searching Knowledge Base Articles.

If you are a customer you can use our new Aha! Ideas Portal to submit, comment and vote on ideas for our products.

It can be accessed via Empower → Feature Requests page on

Everyone can share their ideas and feedback on the Tech Community feedback section.

Submit the form at and we'll get back to you.

                    Ask the community

Got a question that hasn't been answered yet? Join the community and ask questions there.

                    Meet your peers

Join our virtual and in-person user group events to network with other professionals, ask your questions and hear how others solve their problems.